FRA Muniz Plumbing & Mechanical LLC
7012 2nd St NW
Albuquerque, NM 87107
Phone: (505) 396-2820
Email: FRAmuniz@framechanical.com

FRA Muniz Plumbing & Mechanical LLC is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

We may collect personal information including your name, address, phone number, email address, payment information, property information, service history, and communication preferences.

How We Use Your Information

We use your information to:

• Schedule and perform HVAC and plumbing services
• Process payments and financing applications
• Send appointment confirmations and reminders
• Provide maintenance and PM contract scheduling reminders
• Communicate service updates and customer support information
• Send newsletters, promotions, and special offers
• Maintain service records and account history

Communications (Phone, Text & Email)

By providing your phone number and/or email address, you consent to receive communications from FRA Muniz Plumbing & Mechanical LLC regarding appointments, service reminders, preventative maintenance (PM) scheduling, invoices, estimates, project updates, customer support, newsletters, promotions, and other service-related information.

Communications may be delivered by phone call, text message (SMS), or email. Message and data rates may apply for text messages. Message frequency may vary based on your services, account activity, and communication preferences. Consent to receive communications is not a condition of purchase.

You may opt out of promotional emails by using the unsubscribe link included in the email or by contacting our office. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact our office at (505) 396-2820.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to customer information is restricted to authorized personnel and trusted service providers who require it to perform their duties.

Information Sharing

We do not sell or rent customer information. We may share information with trusted third-party service providers, financing partners, payment processors, software providers, or subcontractors when necessary to provide services, process transactions, comply with legal obligations, or support business operations. 

Customer Rights

You may request to review, update, correct, or delete your personal information by contacting us using the information provided above. Certain records may be retained as required by law or for legitimate business purposes.

Opt-Out & Help

To stop receiving text messages, reply STOP at any time. To receive assistance, reply HELP or contact our office at (505) 396-2820. After opting out, you will no longer receive marketing or promotional text messages; however, we may still contact you regarding active appointments, work orders, invoices, or other account-related matters as permitted by law.

Last Updated: July 2026